BACK TO THE GROUND

- Jamie Cullum -



It's a no go for Bali this year because our flights were cancelled. But that's ok, there's always a next time.


The thing that irks me so much is how bad this airline handles it's customer services.


I'm beginning to wonder how is it possible that the ground crew are so unlike the air crew. 'Langit dan bumi' we say it, pun intended. I have no major complaint so far (touch wood) of the pilots, the cabin crew.


As for the customer service hotline, it's just impossible to reach, for one. 30 minutes later when you do get to speak to one of their staff, she's just so inept, rude and couldn't care less. Maybe she had a hard day but it comes with the job, but it's the industry she's in, and sometimes it is hard, but it applies to everybody else too. So what if I had a bad day as well? My, my what disaster that would have been, especially when the conversation was supposedly recorded 'to help improve services'. Sorry mate, time to switch gears.


Anyways, enough of that. So at the end of the (3 minute) conversation, instead of feeling better about the whole thing, knowing that we'll definitely get our money back, we're asked to give them another call! Politely asking if there is any other number or contact person we can refer to, I swear I could hear her eyes role, "We have only this hotline number".


Err....I wanted someting more specific but honey, even if you're not that enthusiastic about your sucky job, at least don't try to lie because you suck in it as well.


I dialled 2 hotline numbers just trying to get to the sucky you!


break